Frequently Asked Questions
Welcome & Introduction
This guide is designed to give self-employed tutors working with Powertutors quick answers to common questions about policies, responsibilities and practical arrangements. It sits alongside the Powertutors Code of Conduct and other policy documents, which are saved in your TutorCruncher profile and should be read in full.
Roles & Responsibilities
Refer to the Powertutors Code of Conduct for detailed policy requirements.
Safeguarding & Child Protection
See the full Safeguarding Policy Always follow safeguarding steps immediately if a concern arises.
Tuition Delivery
Refer to the Powertutors Code of Conduct for detailed requirements.
- For urgent issues, contact your Relationshiop Case Manager or anyone in the team.
- If a session cannot go ahead due to technical difficulties, inform the family, log the issue with your RCM, and reschedule where possible.
Policies & Compliance
Refer to the Powertutors Code of Conduct for full details.
Payments & Invoicing
Contact your RCM first. If needed, email accounts@powertutors.co.uk.
See the Powertutors Terms of Business for full payment timelines.
Refer to the Powertutors Code of Conduct for instructions.
Refer to the Powertutors Terms of Business for the full requirements.
Cancellation Policy
- Delete all student personal data (unless legally required).
- Safeguarding obligations continue even after the relationship ends.
- Ensure all lesson reports are complete and submit a final end-of-tuition report.
Notice will be confirmed at the start of engagement. As a guide, give at least 4 weeks written notice. Shorter notice may result in withheld payment unless agreed with Powertutors.
Provide at least 4 weeks’ written notice where possible.
Both clients and tutors must give at least 48 hours’ notice, except in cases of illness or genuine emergency.
- Late client cancellations may be chargeable.
Late tutor cancellations may result in non-payment and affect future work.
Tutors must notify Powertutors immediately so alternatives can be arranged.
Support
- Resource Hub – CPD and SEN guidance.
- Education Lead – SEN and teaching strategy support.
- RCM – first contact for operational queries.
General Questions
- Wait at least 15 minutes.
- Try to contact the parent/guardian.
- If still absent, mark as “no-show” in the system and notify your RCM.
- Apply the Cancellation Policy (usually chargeable if no notice).
⚠️ If there are safeguarding concerns, report immediately under the Safeguarding Policy.
Follow the Safeguarding & Child Protection Policy immediately.
Agree a new time with the parent/guardian, notify your RCM, and update the system.
See the CPD & Support section above.
Do not agree directly. Politely explain that all requests must go through the RCM. Additional hours are only confirmed once reviewed for safeguarding, learning plan, and funding approval.
Inform your RCM and update your details in the tutor system.
- Notify the parent/guardian and your RCM immediately.
- If at a school/venue, also inform staff.
- Record the delay in the system.
- Agree whether to proceed, reschedule, or extend the time.
Inform Powertutors immediately.
On the Powertutors website under Safeguarding, or contact the DSL/RCM to request one.
TutorCruncher Profile
Your TutorCruncher profile is your central hub while partnering with Powertutors. It stores your professional and compliance information, and is used for lesson scheduling, reporting, tutor-student matching, and invoicing.
Please use the link below for step-by-step guidance on completing all elements of your TutorCruncher profile. During onboarding, your status will be marked as ‘Pending’. Once your documentation has been verified, your status will be updated to ‘Approved’, enabling you to express interest in tutoring opportunities.
https://help.tutorcruncher.com/en/articles/10079540-tutor-guide-how-to-set-up-your-tutoring-profile
Navigate to the ‘My Profile’ tab on your TutorCruncher Dashboard and enter your bank details in the ‘Payout Bank Account’ section.
Use the TutorCruncher calendar to indicate your available times: https://help.tutorcruncher.com/en/articles/8420364-tutors-guide-to-tutorcruncher#h_f393d90a25 If your availability changes during onboarding, please update it in TutorCruncher and inform the Tutor Management Team for matching accuracy.
On the left-hand side of your TutorCruncher Dashboard, select ‘Documents’. You’ll find policies including ‘Safeguarding and Child Protection’, ‘Keeping Children Safe in Education’, the ‘Code of Conduct’, and the ‘Tutor Terms and Conditions’.
Using TutorCruncher
After your profile is verified, you can view and express interest in available tutoring roles. The RCM team reviews these to ensure suitable matches. See detailed steps here: https://help.tutorcruncher.com/en/articles/8420364-tutors-guide-to-tutorcruncher#h_22713f3719
Payments & Invoicing
Use this handy guide: https://help.tutorcruncher.com/en/articles/8479710-tutor-guide-how-to-tutor-for-an-employment-agency#h_6b63567744 Please mark lessons as ‘complete’ and submit the report within 24 hours to avoid payment delays.
Roles & Responsibilities
Tutors are expected to uphold safeguarding, act professionally, and support learning progress through engaging and purposeful lessons. Further guidance is available in the Tutor Code of Conduct, Terms and Conditions, and Safeguarding Policies.
Tutors should create a safe, respectful, and focused environment while maintaining professional boundaries and adapting to each student’s needs.
Additional sections in the full Powertutors FAQ include Safeguarding, Tuition Delivery, Policies & Compliance, Cancellations, Support, and General FAQs. The complete version should continue numbering consistently while keeping self-employment language (e.g., ‘Tutors are expected to’, ‘Tutors may contact’, ‘Tutors should notify’).
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